Policies

We at Mercy Pet Hospital make every attempt to fully accommodate our patients. We offer scheduled appointments and drops off appointments in an attempt to see each client in a timely manner. Please call us to schedule as our appointments fill up quickly.

Please arrive 10-15 minutes prior to your scheduled appointment to allow time for check-in. If you are more than 15 minutes late to your appointment, you may be asked to reschedule or to wait until the next scheduled exam has been seen.

If you consistently miss appointments or continue to be late, we may not allow you to schedule appointments anymore.

Payment is required at the time services are provided. For new clients, we require a reservation fee when scheduling an appointment. Additionally, a deposit is necessary when booking a surgical or dental appointment. We accept various payment methods, including cash, MasterCard, Visa, Discover, American Express, Affirm, Care Credit, or cash or Zelle discount price and wellness plans. We do not accept checks. Please note, we do not accept checks. We strive to ensure all fees are fair and reasonable, and we encourage you to discuss fees and treatments before services are performed.

All deposits are non-refundable and are due at the time a procedure is scheduled. We require the low end of the treatment plan to be paid the morning of the surgical or dental procedure.