We strive to provide transparent and client-friendly policies to ensure a positive experience for both you and your pet.
Payment Policy
- Payment is due at the time services are rendered. We accept various forms of payment, including cash, Zelle, major credit cards, Cherry, All Pet Card, and CareCredit.
- Click below for more information on Payment Options, Deposits and Cancellation Policies
Appointment Policy
We want every patient to get the time and care they deserve — and that starts with staying on schedule. Here’s what to know before your visit.
Arrival
- Please arrive 5–10 minutes before your scheduled appointment to allow time for check-in.
Late Arrivals
- For 20-minute appointments, we can check you in up to 5 minutes late.
- For 30-minute appointments, we can check you in up to 15 minutes late.
- For arrivals beyond those windows, we’ll do our best to fit you in — but we may need to reschedule.
- If late arrivals or no-shows become a pattern, we may require a deposit to book future appointments or may need to limit scheduling.
Late Pick-Up
- Please plan to pick up your pet before we close — Monday–Friday at 5pm, and Saturday at 4pm.
- If pick-up is more than 15 minutes after closing time, a late fee of $10 per every 5 minutes will apply.
- This fee does not apply if our team has specifically arranged a pick-up time after close (such as for late surgical pick-ups).
Other Policies
- We require all pets to be up-to-date on their Rabies vaccination prior to treatments. Please bring your pet’s vaccination records to your appointment.
- We aim for a pleasant, calm and safe experience for you, your pet and our staff. If your pet is overly anxious, aggressive or unruly, we may require the use of oral pre-visit pharmaceuticals or injectable sedation in order to safely complete any diagnostics or treatments. If your pet has experienced these behaviors before at the vet, please let our customer service representatives know and we can plan the appointment time or medications accordingly.
- We are here because we love animals and want to help them and their people as best as we can. Our job can be hard and stressful. At times we may have staff out sick, are caring for several very sick patients in the treatment room, or had an emergency walk in just before you that also requires attention. Occasionally, appointment times may run long or run behind just as they can at your doctor’s office. Please be patient. Please be kind. We promise we would show the same amount of dedicated attention and care to your pet if they were urgently in need of our help. If you are rude, aggressive or unruly, it will not be tolerated. We are not allowed to give you pre-visit pharmaceuticals or injectable sedation. We reserve the right to refuse service to anyone.
We appreciate your understanding and cooperation with our policies. If you have any questions, please don’t hesitate to ask!